Terms of Service

These Terms of Service constitute a legally binding agreement between you and Sumic Online Ltd. By creating an account, browsing products, making purchases, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you as an individual and that entity.

2.1 Eligibility: You must be at least 18 years old and capable of forming legally binding contracts to use our services.

2.2 Account Information: You agree to provide accurate, current, and complete information during registration and to update it as necessary. Providing false information may result in account termination.

2.3 Account Security: You are responsible for maintaining the confidentiality of your password and account credentials. You must notify us immediately of any unauthorized access or security breaches.

2.4 Account Types: Different account types (Buyer, Supplier, Admin) have different rights and responsibilities as outlined in our platform documentation.

3.1 Licence: We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to install and use the Sumic Online mobile application on devices you own or control, solely to access our services. You may not copy, modify, reverse engineer, decompile or redistribute the application, or use it to build a competing product.

3.2 App Store Terms: If you install the application from Google Play, the Google Play Terms of Service also apply to that download. These Terms govern your relationship with Sumic Online only — the app store operator is not a party to them and is not responsible for the application or its content.

3.3 Updates: We may release updates that add, change or remove features. Some updates are required for the application to keep working, and we may stop supporting older versions.

3.4 Device and Connectivity: You are responsible for your device, its operating system, and any mobile data charges incurred while using the application.

3.5 Notifications: With your permission, the application may send you push notifications about orders, messages and platform updates. You can turn these off at any time in the application or in your device settings.

3.6 Your Data in the App: The data the application collects and stores on your device is described in our Privacy Policy.

You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Post false, misleading, or fraudulent product listings or information
• Engage in any form of harassment, abuse, or threatening behavior
• Upload viruses, malware, or any harmful code
• Attempt to gain unauthorized access to our systems or other user accounts
• Scrape, crawl, or use automated tools to access our platform without permission
• Manipulate reviews, ratings, or feedback systems
• Circumvent our payment or escrow systems
• Sell counterfeit, illegal, or prohibited goods
• Use the platform for money laundering or other illegal financial activities

5.1 Binding Contracts: When you place an order, you enter into a binding contract with the supplier. Sumic Online facilitates the transaction but is not a party to the contract.

5.2 Pricing: Prices are set by suppliers and may change without notice. The price at the time of order confirmation is the binding price.

5.3 Payment Processing: All payments are processed through our secure escrow system. Funds are released to suppliers only after you confirm receipt and satisfaction.

5.4 Fees: We may charge transaction fees, listing fees (for suppliers), or subscription fees. All fees are disclosed before you commit to a transaction.

5.5 Refunds: Refund policies are governed by our Buyer Protection Program.

6.1 Our IP: All content on Sumic Online, including text, graphics, logos, icons, images, software, and design, is our property or licensed to us and protected by copyright and trademark laws.

6.2 Your Content: You retain ownership of content you upload (product listings, images, descriptions). By uploading content, you grant us a worldwide, non-exclusive license to use, display, and distribute it on our platform.

6.3 Copyright Infringement: We respect intellectual property rights. If you believe content on our platform infringes your rights, please contact us at [email protected].

7.1 Platform Availability: We strive for 99.9% uptime but do not guarantee uninterrupted access. We are not liable for downtime, maintenance, or technical issues.

7.2 Third-Party Actions: We are not responsible for the actions, products, or services of suppliers, buyers, or other third parties. Disputes should be resolved directly between parties.

7.3 Limitation: To the fullest extent permitted by law, our total liability for any claim arising from your use of the platform shall not exceed the amount you paid us in the 12 months preceding the claim.

7.4 Disclaimer: Our platform is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

8.1 Deleting Your Account: You may permanently delete your account at any time — in the mobile application under Settings → Account → Delete Account, or on the web at sumiconline.com/delete-account. If you can no longer sign in, email [email protected] from the address on the account. Deletion is immediate and permanent; what we delete and what we are required to retain is set out in our Privacy Policy.

8.2 Before You Delete: Complete or cancel any orders in progress, and settle any outstanding balances. If you are the sole owner of a business account, transfer ownership to another member first — otherwise the organization would be left with nobody able to administer it.

8.3 Our Rights: We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or for any reason at our discretion.

8.4 Effect of Termination: Upon termination, you lose access to your account. Pending transactions will be completed according to our policies. Funds in escrow will be handled per our dispute resolution process.

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the new Terms.

We recommend reviewing these Terms periodically to stay informed of updates.