Shipping & Delivery
Fast, reliable shipping options to deliver your orders anywhere in the world
Shipping Methods
Express Shipping
DHL, FedEx, UPS for urgent deliveries
Air Freight
Fast international shipping
Sea Freight
Cost-effective for bulk orders
Land Transport
Within Africa overland shipping
Understanding Delivery Terms
Shipping terms define who pays for transportation and assumes risk during transit
Free on Board
Supplier delivers goods to port. Buyer pays shipping from port to destination.
Cost, Insurance, Freight
Supplier pays shipping to destination port. Buyer handles customs and inland delivery.
Delivered Duty Paid
Supplier pays all costs including duties and delivers to your door.
Ex Works
Buyer arranges all transportation from supplier facility.
Track Your Shipment
Real-time tracking from warehouse to your doorstep
Order confirmed and payment received
Supplier preparing goods
Goods ready for shipment
Shipped with tracking number
In transit to destination
Customs clearance (if international)
Out for delivery
Delivered
International Shipping
We ship to over 150 countries worldwide
Customs declarations handled by suppliers
Import duties and taxes are buyer's responsibility (unless DDP)
Free shipping thresholds available from selected suppliers
Delivery Guidelines
Inspect goods immediately upon delivery
Report any damage or missing items within 48 hours
Sign for delivery and keep all packaging
Contact support if delivery is delayed beyond estimated date
Shipping FAQs
How do I track my order?
Once shipped, you'll receive a tracking number via email. You can track your order in real-time from Dashboard → Orders.
Can I change my delivery address after ordering?
You can update your address before the supplier ships. Once shipped, contact the shipping carrier directly using your tracking number.
What if my order is delayed?
Delays can occur due to customs, weather, or carrier issues. If your order exceeds the estimated delivery time by more than 5 days, contact our support team for assistance.
Do you offer shipping insurance?
Yes, shipping insurance is available for an additional fee during checkout. We highly recommend it for high-value orders.
More questions? Browse our FAQ or contact support