Buyer Protection Program
Shop with confidence knowing your money is protected until you receive and approve your order
How We Protect You
Multiple layers of protection ensure your transactions are safe and secure
Escrow Payment System
Your payment is held securely until you confirm receipt and satisfaction with your order.
Verified Suppliers Only
All suppliers undergo rigorous verification including business licenses, facility checks, and quality certifications.
30-Day Protection Period
You have 30 days from receipt to inspect goods and request a refund if they do not meet specifications.
Quality Guarantees
Products must match descriptions. If not, you are entitled to a full refund or replacement.
Full Refund Protection
Get your money back if products are damaged, defective, or never delivered.
Secure Transactions
All payments are encrypted and processed through PCI-DSS compliant secure channels.
How Buyer Protection Works
Place Your Order
Select products and checkout. Your payment goes into secure escrow.
Supplier Ships
Supplier receives notification and ships your order with tracking.
Inspect Delivery
Receive and inspect goods. You have 30 days to verify quality.
Confirm or Dispute
Release payment if satisfied, or open a dispute for issues.
What is Covered
Product not as described or different from listing
Defective or damaged products upon arrival
Products with quality issues or manufacturing defects
Missing items from your order
Order never delivered or lost in transit
Counterfeit or fake products
Significant delays beyond agreed delivery time
Supplier non-responsive after payment
Not Covered
Buyer remorse or change of mind (unless stated in supplier policy)
Damage caused after delivery by buyer
Disputes opened after 30-day protection period
Orders placed outside the platform
Custom or personalized orders that meet specifications
How to File a Protection Claim
If something goes wrong, follow these steps to get your money back
Contact the Supplier First
Try to resolve the issue directly with the supplier through our messaging system.
Open a Dispute
If unresolved, go to Dashboard → Orders → Select Order → Open Dispute within 30 days.
Provide Evidence
Upload photos, videos, or documents showing the issue. Include tracking numbers and communication history.
Wait for Review
Our team reviews the claim within 2-3 business days. Both parties can provide input.
Receive Your Refund
If approved, refunds are processed within 5-10 business days to your original payment method.
Average Resolution Time: 5-7 business days | Success Rate: 98% of legitimate claims approved
Ready to Shop with Confidence?
Explore thousands of products from verified suppliers, all protected by our buyer protection program